1. Parties and Definitions
These Terms of Use ("Terms") govern the relationship between CDR Araştırma Hizmetleri Limited Şirketi ("Company"), located at Yeşilköy Mah. Havaalanı Cad. Dış Hatlar Sitesi Terminal İstanbul Şube No: 2/5 İç Kapı No: 20 Bakırköy/İstanbul, and the natural or legal persons ("User") who use the Policyful platform ("Platform").
In these Terms, the following expressions have the meanings below:
2. Formation of the Agreement
2.1. The Terms are formed when the User ticks the "I have read and accept the Terms of Use" box while creating an account on the Platform. The relevant provisions of the Terms also apply to persons who use the public sections of the Platform without creating an account.
2.2. A person who uses the Platform on behalf of an organisation declares that they are authorised to accept the Terms on behalf of that organisation. In that case the Terms bind the organisation.
2.3. The Platform is designed for professional and institutional use. Users must be at least 18 years old. Where the User is a consumer within the scope of Consumer Protection Law No. 6502, the mandatory provisions of that Law are reserved.
2.4. Information on the processing of personal data is set out in the Privacy Policy and Information Notice. That notice is not part of these Terms; it is provided for information.
3. Nature of the Service
3.1. The Platform is an information platform that compiles and classifies publicly available sources such as the Official Gazette, legislation, ministry and regulator decisions, Turkish Parliament records and municipal council records, and summarises and analyses them with the support of AI.
3.2. Outputs are for information and research purposes only. They do not constitute a legal opinion, legal advice or attorney services; they do not create an attorney-client relationship between the User and the Company, and they do not replace the views of official authorities.
3.3. Outputs are generated using AI models and may contain errors, omissions or outdated information. Before acting on Outputs, the User is responsible for verifying the information against official sources and consulting a legal professional where necessary.
3.4. Bills and other drafts before the Turkish Parliament do not reflect the law in force. Outputs relating to them only describe the effects that may arise if the bill becomes law.
3.5. The Company does not guarantee that the Platform will operate without interruption or error. Access to the Platform may be temporarily restricted for maintenance, updates and technical reasons.
4. Account and Security
4.1. The User is responsible for ensuring that the information provided when creating an account is accurate and up to date.
4.2. Usernames and passwords are personal and may not be shared with third parties. For organisational accounts, the number of users is set by the limits in the Paid Service Agreement.
4.3. The User is responsible for actions taken through the account. When the User notices unauthorised use of their account, they shall promptly notify info@policyful.com.
5. User Obligations and Prohibited Uses
5.1. The User shall use the Platform and Outputs in accordance with applicable legislation and these Terms.
5.2. The User may not use the Platform or Outputs to:
5.3. The User also may not:
6. User Content and Personal Data
6.1. The User is responsible for User Content. The User accepts that their content is lawful and does not infringe the rights of third parties.
6.2. User Content does not need to contain personal data for the Platform to work. The User agrees not to enter special categories of personal data into the Platform.
6.3. Where User Content contains personal data, for the purposes of Personal Data Protection Law No. 6698 ("KVKK") the User is the data controller and the Company is the data processor for that data. Accordingly:
7. Intellectual Property
7.1. Intellectual property rights in the Platform's software, design, database, classifications and Outputs belong to the Company. The Company claims no rights in the laws, regulations, transcripts and similar official texts themselves that appear on the Platform. The Company's rights relate to the compilation, classification, summarisation and analysis of these texts.
7.2. For the duration of the Terms, the Company grants the User a non-transferable, non-exclusive and limited right to use the Platform and Outputs in their own internal and professional activities.
7.3. The User may quote Outputs to a reasonable extent in their reports, articles, presentations or news stories. In that case the User includes the attribution "Source: Policyful". Publishing all or a substantial part of the Outputs in bulk requires the Company's written permission.
7.4. The "Policyful" name and logo may not be used without the Company's permission.
8. Free and Paid Services
8.1. Some features of the Platform are free and some are paid. The scope, duration, fee and payment terms of paid services are set in the Paid Service Agreement. In case of conflict between these Terms and the Paid Service Agreement, the Paid Service Agreement prevails.
8.2. If the fee is not paid when due, the Company may, by notifying the User, suspend paid services until payment is made.
8.3. Services offered free of charge to civil society organisations are subject to the Company's approval of the application. The Company may change or end the scope of free services with at least 30 days' notice.
9. Limitation of Liability
9.1. The Company takes reasonable care to keep the information on the Platform accurate and up to date. However, it is not responsible for errors, omissions or delays in documents published by official institutions or other sources, or for their reflection on the Platform.
9.2. The Company is not liable for decisions made in reliance on Outputs or for indirect damages such as loss of profit, loss of reputation, loss of data and business interruption.
9.3. For paid services, the Company's total liability arising from these Terms is limited to the fees the User paid to the Company in the 12 months before the date the damage arose. For free services, the Company is liable only for intent and gross negligence.
9.4. The limitations in this section do not apply to damages arising from the Company's intent or gross negligence, or to liabilities that cannot be limited under mandatory provisions of law.
10. Indemnification
Compensation and reasonable costs, including attorney fees, that the Company is obliged to pay as a result of third-party claims against the Company arising from the User's breach of these Terms or from User Content are recoverable from the User.
11. Changes to the Service, Suspension and Termination
11.1. The Company may change the Platform's features in order to improve it. Changes that alter the essential elements of paid services to the User's detriment are notified at least 30 days in advance. In that case the User may terminate the agreement and request a refund of the fee for the unused period.
11.2. If the User breaches these Terms, in particular Section 5, the Company may suspend the User's account. If the breach is serious or continues despite notice, the Company may terminate the agreement. Where necessary to protect security or the rights of third parties, suspension may be applied without prior notice.
11.3. The User may end the agreement at any time by closing their account. The end of paid services is subject to the Paid Service Agreement.
11.4. The end of the agreement does not affect rights and obligations that arose before it ended, or the provisions on intellectual property, liability, indemnification and governing law that by their nature must remain in force afterwards.
12. Force Majeure
The Company is not liable for late performance or non-performance of its obligations due to events beyond its control, such as natural disasters, epidemics, war, terrorism, widespread internet or infrastructure outages, cyber attacks, outages caused by service providers and decisions of official authorities.
13. Changes to the Terms of Use
13.1. The Company may update these Terms. The current text is published on the Platform.
13.2. Changes to the User's detriment are notified to the User's registered email address at least 15 days before they take effect. A User who does not accept the change may end the agreement by closing their account before the effective date. For paid services, the User may request a refund of the fee for the unused period. A User who continues to use the Platform after the effective date is deemed to have accepted the change.
13.3. Changes arising from changes in legislation or decisions of official authorities may take effect on the date they are published, regardless of this period.
14. Notices
Notices from the Company to the User are sent to the User's registered email address or through the Platform. Notices from the User to the Company are sent to info@policyful.com or to the address in Section 1. Notices sent by email are deemed made on the business day following the date they are sent.
15. Evidence Agreement
In disputes that may arise from these Terms, the Company's electronic records, system and log records and email correspondence constitute evidence under Article 193 of Code of Civil Procedure No. 6100. The User's right to submit counter-evidence is reserved.
16. Miscellaneous
16.1. These Terms, together with the Paid Service Agreement, constitute the entire agreement between the parties.
16.2. If any provision of the Terms is held invalid, the validity of the other provisions is not affected.
16.3. The User may not transfer their rights and obligations under these Terms without the Company's written permission. The Company may transfer these rights and obligations to the acquiring company in the event of a merger, demerger or transfer of business.
16.4. The Company's failure to exercise a right does not mean that it waives that right.
17. Governing Law and Jurisdiction
17.1. These Terms are governed by the laws of the Republic of Türkiye.
17.2. Where the User is a merchant or a public legal entity, the Istanbul Central (Çağlayan) Courts and Enforcement Offices have jurisdiction over disputes. For other Users, the competent courts and enforcement offices are determined under the general rules. For consumers, the provisions on consumer arbitration committees and consumer courts are reserved.